During chat sessions, it may occur that people don’t find their product of choice, or people show some frustration in their communication. At that moment, Corelex AI will automatically detect negative behavior and it will suggest to transfer the conversation to Whatsapp.
While transferring to Whatsapp, a summary of 3-4 bullet lists will be automatically generated of what has been discussed in the chat.
The following may be configured for Whatsapp
- The Whatsapp Business Number: this is the number to which the Whatsapp conversation gets transferred. The format may be as displayed in the snapshot, or it may be defined as +3212345678
- The Prompts – in multiple languages – that will get displayed in the Whatsapp chat message
