From first visit
to loyal customer
Around 70% of visitors to a WooCommerce store leave without buying. Most stores respond with a search bar and a hope that product pages do the selling. Corelex works differently.
Corelex is an AI shopping assistant that plugs directly into WooCommerce and handles the full customer journey in a single conversational agent, from the moment someone lands on your store to the moment their order ships. It finds products, answers questions, adds to cart, suggests complements, recovers abandoning visitors, and handles post-purchase support. All in the same chat widget, connected to your live catalogue.
There is no separate support tool. No generic chatbot that hallucinates products that do not exist. No per-resolution billing that makes every ticket feel expensive.
Below is exactly how that journey works, what the shopper experiences at each stage, and what each step means for your revenue and support load.
Left side
The shopper’s experience
Right side
What it means for you
Proactive open
Corelex opens on the first visit
When configured to auto-open, Corelex launches on the very first page a visitor lands on — greeting them with your featured products before they’ve had to search for anything.
“Hi! Here are some of our featured picks — or just ask me anything about our range.”
0
Your benefit
Capture intent before they bounce
One auto-open on the first page visit — showing your featured products immediately. Most visitors never type first, so Corelex does the opening move for you.
Converts passive browsers into active shoppers
Featured products in front of every new visitor
Discovery
They ask what they’re looking for
The shopper types a natural question — no keywords, no filters. Just how they’d ask a knowledgeable friend in a shop.
“Do you have a waterproof jacket for hiking in cold weather?”
1
Your benefit
No visitor leaves without an answer
Instead of bouncing to Google or a competitor, shoppers get instant, relevant answers from your own catalogue — 24/7.
Reduces bounce rate on product pages
Surfaces products customers couldn’t find alone
Recommendation
Corelex finds the right product
The AI searches your live catalogue and surfaces the best match — with stock, sizing, and pricing included. Accurate, every time.
“Yes — the Alpine Shell Pro (€189) is rated to −10°C and fully waterproof. Available in S, M and L. Want to know more or add it to your cart?”
2
Your benefit
Your catalogue works harder
Corelex pulls live data directly from WooCommerce — real stock levels, real prices. No hallucinated products, no stale data.
Real-time stock & pricing — always correct
Finds the long-tail products search misses
Pre-purchase question
They need reassurance before buying
The product is right — but they want to know about returns, delivery, or whether it fits their specific use case before committing.
“What’s your return policy if it doesn’t fit?”
“Free returns within 30 days — no questions asked. We also offer a free exchange if you need a different size.”
3
Your benefit
Answer the question that kills the sale
Returns, shipping times, compatibility — these are the questions that stop a purchase. Corelex answers from your knowledge base, instantly.
Removes the last barrier before checkout
No support ticket, no wait, no abandoned cart
Purchase
Add to cart — with a smart suggestion
One message to confirm their choice. Before they head to checkout, Corelex offers a relevant complement — naturally, not intrusively.
“Size M please”
✓ Added. Customers often pair this with our merino base layer (€79). Want to add it?
“Yes, add that too”
4
Your benefit
Higher order value, zero friction
Add-to-cart in one conversational turn. Upsell rules you define are applied at exactly the right moment — no pop-ups, no interruptions.
Contextual upsell at the moment of intent
Average order value increases automatically
Works on any device, any page, 24/7
Alternative path — exit intent recovery
Exit intent
They’re about to leave — Corelex reacts
A visitor who browsed but didn’t engage gets one personalised, low-pressure message based on exactly what they looked at. No generic pop-up.
“Still thinking about the Alpine Shell Pro? It’s one of our bestsellers — happy to answer any questions before you go.”
↩
Your benefit
Turn abandonment into a conversation
Exit intent recovery is one of the highest-ROI moments in e-commerce. Corelex makes it personal and conversational — not a cookie-cutter discount banner.
Recovers sessions that would have been lost
Personalised to browsing behaviour, not guesswork
Re-enters the main purchase flow if engaged
Post-purchase
They come back to track their order
After the sale, the same widget handles the most common support question — without a ticket, an email, or a wait.
“Where is my order?”
“Your order #4821 shipped yesterday and is expected by Thursday. Track it here: →”
6
The full loop
Fewer support tickets. Happier customers.
“Where is my order?” is the #1 inbound support question. Corelex closes the post-purchase loop — the same agent that made the sale handles what comes after.
Drastically reduces WISMO support load
No handoff — one agent, full lifecycle
Opens the door for repeat purchase prompts
24/7
Every question answered, every day — from first visit to post-purchase
↑AOV
Contextual upsell at the moment of intent — no extra spend required
↓CST
Fewer support tickets — service questions and WISMO handled automatically